Returns
The short version
You have 30 days from delivery. If the goggles are not what you hoped, email us and we will refund you. No restocking fee, no argument.
What we need
The goggles returned unused and in their original packaging, with the lens unscratched. We cannot resell a pair that has been out on the mountain, so please try them on indoors first and check the fit before you ride in them.
How to start a return
- Email us with your order number and a one-line reason.
- We reply within 24 hours with a return address and instructions.
- Send the parcel back with tracking.
- Once it arrives and passes a quick check, we refund your original payment method.
Refund timing
Refunds are issued within 3 business days of the parcel reaching us. Your bank then takes its own time to post it, usually 5-10 business days.
Return shipping
If the item is faulty, damaged in transit, or we sent the wrong thing, we cover return shipping. For a change-of-mind return, the cost of sending it back is yours.
Damaged on arrival
Photograph the packaging and the item and email us within 7 days of delivery. We will arrange a replacement or a full refund. Please do not send anything back before contacting us.
Faulty after use
If the camera or the frame fails through a manufacturing defect rather than a crash, that is covered by the warranty rather than this returns policy. Email us and we will sort it out.
What is not covered
- Scratches, cracks or water damage caused by a fall or by riding
- Goggles returned without their original packaging
- Returns started more than 30 days after delivery
Contact
[ADD SUPPORT EMAIL] — we answer within 24 hours, Monday to Friday.